Customers And Their Parents/Carers

Customers and Parent Carers

We aim to provide you with a quality, responsive and person centred service. On receipt of your referral we will arrange to meet with you within 14 days.

When we first meet with you, we will want to get to know you better and so together we will write a Vocational Profile.

A Vocational Profile is a document which records many things including your education, qualifications, skills and experience. It also identifies your aspirations for work, and where you may need support for independent living or employment, what training you may benefit from and will also highlight what jobs would be suitable for you. It may be that you are only interested in undertaking voluntary work, however you may feel ready to try paid employment, or even self employment, which means owning and running your own business.

A section in the profile will ask you to give us details of any benefits you are currently claiming/ in receipt of. We need this information to ensure that any paid work you wish to take up results in you being better off. We will offer an assessment of your basic skills in numeracy and literacy using the Basic Skills Agency assessment.

How we can support your employment:

Once we have identified your employment needs, together we will plan how these needs will be met using our SMART Personal Development Plan. A Personal Development Plan is an important agreement we will have in place. The plan will highlight what your goals are for employment and how these goals are to be achieved. We will agree together how often we will review the plan.

This way you can clearly see how much progress you have made. Once you are in employment, and this can be paid or unpaid, we will help you to work with your employer to set some ‘in work’ goals and also to agree the reasonable adjustments you may require within the workplace.

We offer a range of support to enable you to fully access your employment.  It may be that through your profile it has been identified that you require support to prepare yourself for the workplace.

This could include the following:
  • Work preparation which includes all aspects of being in the workplace from work ethic, behaviour in the workplace, to understanding the role of unions etc

  • We can support periods of work experience. Work experience is an excellent way to have a taste of a job giving the opportunity to decide if it is the type of work you would like to do. It also is a good opportunity to assess your skills in a commercial environment and can give some idea on any potential ‘reasonable adjustments’ that may be required when you move into paid employment.

  • We will help you to make a ‘better off’ calculation when paid work is chosen so that you are aware of how many hours you can work.

  • We can support you to write and update your Curriculum Vitae (CV)
  • We can support you to complete effective job searching and to market potential employers, eg through helping you to become familiar with using the computers at Jobcentre Plus office, introducing you to the Disability Employment Adviser at the Jobcentre Plus office in your area, accessing job searching on-line etc

  • If required we can assist you in the completion of application forms
  • We can accompany you to any interviews you are invited to attend

  • We have future plans to develop opportunities within the local community to provide our customers with a route to employment. This will include opportunities to work in the fields of horticulture, cleaning, laundry services etc
Once employment has been gained we again can support you in a variety of ways
  • Support in preparing yourself for your first day eg travel plans which could include travel training to familiarise you with the route to work, clothes for the workplace, timetable for the week before/day before/morning you start work to ensure you arrive on time and fully prepared

  • We can accompany you on your first day at work supporting you with the induction process, understanding your employer’s health and safety policies and procedures, fire procedures etc
  • Job coaching is available to you within the workplace, as and when this support is identified as appropriate by our service and/or your employer. It is usual for the employer to provide their own workplace ‘buddies’.

  • We can accompany you to any sign posted training identified by your employer for the first session, to offer moral support and to make sure you are comfortable.  If required we can continue this, to support your literacy and numeracy needs.

We specialise in supporting people who have low level literacy and numeracy skills, and employ fully qualified and experienced job coaches, qualified to the standards recommended in Valuing Employment Now.

Your Personal Development Plan will be reviewed on a regular basis as and when required. This review will usually involve meeting with your employer to discuss the progress made and identify areas where more work/training or support is needed.

We do promote independence and the support we offer will be withdrawn as soon as is practical, however we will always be available should our services be required, and many people will always need some form of support even if this is just a phone call or monitoring visit once in a while.